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Status: Closed Points: 60 Time: 11:27 - Jul 03, 2006  

James1

Why is ccApp.exe not responding and freezing my computer?

When I shut down my computer, I often have to wait for a long time before it actually shuts down to reboot. Most of the time I will get an error stating that 'ccApp.exe is not responding' and when I click to end the process, my computer remains frozen. Often times I have to reset the computer manually. Can you please help me out with this problem? I'm running Windows XP.

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mrps2man

Date:: Jul 03, 2006

Time:: 16:03

ccApp.exe seems to be part of Norton Antivirus's realtime protection as is shown here:
http://www.liutilities.com/products/wint...

I would suggest that you try disabling auto-protect and rebooting twice. See if your problem remains on your second reboot. If not then I would suggest you reinstall Norton Antivirus, which would likely correct the problem. If the problem does remain then I would suggest scanning for spyware/adware, as well as running an Antivirus scan as the previous source stated that the process could also be associated with a virus.

Hopefully this will help you sovle your issue!

James1

Date:: Jul 04, 2006

Time:: 11:13

Alright,

I ran a full system scan and my computer seems to be working fine right now, it isnt jamming up anymore. But, every time I shut down it is still saying that ccApp.exe is not responding. It seems that this, whatever it is, is not working correctly. Is there any way to fix that or should I just ignore it until bigger problems happen?

James1

Date:: Jul 06, 2006

Time:: 10:35

mrps2man, You ever deal with anything like that or is it not really something to be worried about?

mrps2man

Date:: Jul 06, 2006

Time:: 12:42

I have dealt with a similar problem. Interestingly enough, asking me that question has brought the solution to my problem from awhile back to the surface ;-) While it requires a fair bit of work, you can find the issue methodically without uninstalling anything. Here it goes:

-First, you must go to Start|Run|msconfig|Services
-Then click on "Disable All"
-Do the same for the Startup tab
-Click "Apply" then OK
-Reboot. If problem persists, re-enable the ones that you want to keep and stop here
-If your problem is solved then start re-enabling the services methodically. I'd say that enabling five at a time is a good place to start. After enabling the services, reboot again. Keep on doing this until your problem reoccurs.
-When it does, refine your method to find the exact process which is causing the issue by disabling only one service of the batch of five. If the problem dissapears once again, you know which service is causing the problem. If not, then re-enable it on next reboot and disable another one.
-Re-enable all other remaining services which you deem important. Do the same for the programs in the "startup" tab. I have found that diabling unwanted Services and Startup programs can incrase system speed and stability.

Please note that upon the first reboot your desktop will not be themed as it used to be and will be using the default Win9x theme. This is normal. It is also normal to get a popup box after you reboot. Just check "Do Not Tell me again" and say "OK".

Once you've found the service causing the problem, leave it disabled. If you need it, then post back and I'll see what I can do about fixing the problem rather than "disabling" it. I do believe that this should work, though. And to answer your last question, it is not particularly something that I would be worried about, but it is very annoying.

James1

Date:: Jul 06, 2006

Time:: 12:54

Sweet mother, Alright, I'll have to take the time to do that. Thanks for the info. That worked for yours?

Barry

Date:: May 05, 2007

Time:: 18:09

CCAPP.exe is a part of norton internet security. You can not disable it or it will cause major problems. I know it slows everthing down but at least for now Norton has no fix

p.bowen9

Date:: May 23, 2007

Time:: 03:58

ccAp is part of Norton AV. Open Norton AV and go AV options, disable scan floppy drive on shutdown, save and exit NAV. Reboot the machine, next time you shut down the problem should be fixed.

climb74

Date:: Aug 17, 2007

Time:: 07:05

mrps2man... that answer is the most ridiculous thing I have ever heard! If you disable all in services you will disable important Microsoft services like task scheduler, plug and play, and automatic updates!

climb74

Date:: Aug 17, 2007

Time:: 07:13

Also... disabling auto-protect is like saying, "your lock on your front door is sticking? Leave it unlocked." Does that seem like it makes sense to you? I recommend reinstalling Norton.

p.bowen9

Date:: Aug 18, 2007

Time:: 08:32

http://searchg.symantec.com/search?q=ccA.... These documents from Symantec covers this issue with ccApp in depth.

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